Moorfields Eye Hospital

From left to right: Shyam Navnitlal (IT Trainer), Mala Trivedi (Senior IT Trainer), Ian Mercer (Learning & Development Manager),

Moorfields, the oldest Eye Hospital in the world, is internationally renowned for its opthalmic treatment, cutting edge research and medical training. Sustaining its world leading reputation depends on recruiting, training and developing staff of the highest calibre - not just those administering the treatment but all the non-clinical staff responsible for managing the whole patient experience from first appointment to discharge.

Ian Mercer and his six-strong team are in charge of non-clinical development across all roles. It is an increasingly busy role, embracing a wide range of LaD needs from management development to compliance with internal and external mandatory
requirements.

To download the full case study please click here (263KB - requires Adobe Acrobat Reader)