1000th NHS trainer achieves TAP qualification

1000th NHS trainer achieves TAP qualification

When Chantel Brookes, a trainer from the Heart of England NHS Foundation Trust, was awarded a TAP Certificate in Training Delivery Skills on 25 April 2005, she became the 1,000th person working for the English NHS to have achieved a qualification within the TAP Skills Programme since its launch in 1998.

Chantel feels that it is a privilege to have played such a central role in this milestone for the National Health Service. She had previously completed a Certificate in Education focused on teaching in Further Education. Commenting on the difference between the two qualifications she said:

"I loved every minute of the TAP Delivery Skills Refresher course. Initially I had expected that lecturing in IT and working as an IT Trainer would be very similar. However I now realise that there is a big difference. Traditional lecturing tends to be more about talking at learners and leaving them to develop their own skills, whereas effective training involves constant coaching and engagement in a two-way conversation through which the learners' knowledge and skills are developed."

Jean Cox, Senior Customer Services Manager at the Trust commented: "The first members of our staff that went through the TAP Delivery Skills Refresher course could not praise it highly enough, which is why we have continued to put all our trainers through the programme. When we are looking for new trainers this is the qualification we are looking for; they will either have, or work towards, TAP Certification."

Diane Benjamin, Head of Health Informatics Standards Development, NHS Health and Social Care Information Centre, explained the reasons behind NHS support of the TAP programme;  "There is a growing acceptance of the important role the skilled trainer fulfils. We are concerned that NHS trainers and those contracted in to supply training are appropriately qualified. TAP certification is now a de facto standard within the Service, widely adopted by trainers across all disciplines.'