Top Tips for Leading a Learning and Development Function at World of Learning Event
The priorities for effective leadership of a Learning and Development (L&D) function will form the focus for a workshop led by Chris Sutton, newly appointed Development Director of The Training Foundation, at the World of Learning Exhibition and Conference (14 and 15 November 2007).
Chris joins The Training Foundation from Birmingham Midshires, the UK’s premier specialist lender and top performing business in HBOS Retail, where he was Head of the award winning L&D team. His responsibilities included operational training, leadership development and talent management, as well as developing a learning culture.
Having thrice led the Birmingham Midshires team to top slot in the ‘best in-house training programmes’ category of the Financial Adviser Awards, Chris believes one of the biggest battles is getting the organisation to recognise the value L&D puts back into the business.
In his workshop he will highlight three key issues for all leaders of L&D functions:
1. The importance of aligning L&D strategies to business objectives, ensuring consistency in design and delivery and clarity of evaluation processes.
2. Gaining business recognition of the need to invest in the development of L&D professionals: limiting the CPD of trainers limits the return on investment of training delivery.
3. The need for organisations to prioritise investment in the core competencies of people over brand and technology and in particular build the people development skills of line managers.
“It’s not uncommon for organisations and L&D departments to focus on the ‘exciting’ stuff like talent management and succession planning to the detriment of the core competencies that are the lifeblood of customer service and professionalism,” says Chris.
“Line managers have a pivotal role in embedding these core competencies into the fabric of the organisation – or not - yet adequate preparation for this developmental role is often lacking.”
Chris will be drawing on his experience with HBOS to strengthen The Training Foundation’s expanding presence in the financial services sector.
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