The L & D Health-check service

As an L&D professional, you’ll probably know the four-step formula that guarantees success for anything in life!
1. Know where you want to get to
2. Know where you are today
3. Identify what you need to do to get where you want to go
4. Do it!

As Head of an L&D function, where do you want to get to?

Whatever your organisation’s current approach to learning: centralised, decentralised, outsourced, or any combination thereof, you are likely to be regularly reviewing your future strategies. We cannot know your specific priorities but our own research, working with several hundred major organisations across all sectors, suggests that the typical L&D function of the future will increasingly be focusing on two critical areas.

First, the provision of professional advice and support to Business Units for their tactical programmes – requiring the L&D team to strengthen their generic training skills and also to develop perhaps new consultative skills and knowledge.

Second, the management of effective quality assurance processes for the increasing range of distributed learning activities taking place across the organisation from all sources, both internal and external.

Quality seems now to be the key issue for most Heads of L&D. Perhaps for too long, training has been a measurement-free zone? Accountability for results has often been lacking? As long as the ‘happy sheets’ disclosed reasonable levels of satisfaction, everyone was happy? This superficial view of training effectiveness is now past its sell-by date.

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